Refund & Cancellation Policy
This policy explains how refunds are handled for custom, time-reserved, and immediately accessible work.
Effective and last updated: August 18, 2026
1. Requesting a cancellation
Email support@futuremakers.dev with your purchase email, order date, and reason for the request. A request is not approved until FutureMakers confirms it in writing.
2. Before work begins
If you request cancellation before the Project Start Date and before any onboarding, strategy session, research, production, provisioning, customization, or delivery has begun, we will generally issue a refund to the original payment method, less payment-processing or currency-conversion costs that are not returned to us, where permitted by law.
3. After work begins
Because our services reserve production time and involve custom intellectual work, payments are nonrefundable after work begins. “Work begins” includes an onboarding or strategy session, research, planning, account or workspace setup, prompt or script development, content generation, design, editing, automation configuration, or delivery of any portion of the service.
We may, in our sole discretion, offer a reasonable correction, replacement, service credit, or partial refund when circumstances justify it. Doing so once does not create an obligation to do so again.
4. Failure to provide materials or feedback
Delivery timelines depend on your cooperation. A delay or failure to provide requested materials, access, decisions, attendance, or feedback does not create a refund right. We may pause a blocked project. If it remains blocked for 30 days, we may close it and treat payments as earned based on reserved capacity and work performed. We may offer reactivation subject to availability and an additional fee.
5. FutureMakers cannot deliver
If FutureMakers cancels an Order for reasons not caused by your breach and cannot provide a reasonably equivalent remedy, we will refund the portion paid for undelivered services. This is your exclusive monetary remedy for our cancellation, except where applicable law requires otherwise.
6. Digital downloads and immediate access
Digital products, templates, prompts, downloads, memberships, or other immediately accessible content are nonrefundable once access, download, or delivery occurs, except if the item is materially defective or applicable law requires a refund. Any product-specific guarantee displayed at checkout controls for that product.
7. Duplicate or unauthorized charges
Report suspected duplicate or unauthorized charges promptly. We will investigate and correct confirmed billing errors. We may request reasonable verification to protect the payment account.
8. Refund timing and method
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and financial institution and may take several business days after issuance. We cannot redirect a refund to a different person or payment method.
9. Consumer rights
Nothing in this policy limits a non-waivable right or remedy available under applicable law.
10. Contact
Email support@futuremakers.dev with the subject “Refund Request.” We aim to acknowledge requests within two business days.